Sometimes, you will want to move goods from the destination where they should be back to your company or warehouse. Many reasons cause this situation. Regardless of the business that you run, it is essential to make sure that these goods move efficiently so that you can accomplish whatever you want to do with them. Considering that this process costs money and time, you should be careful with the way you move these goods. The best thing to do is to find efficient reverse logistics methods. You may have to install software and other systems to help you in completing these tasks. Here are some of the common reasons you are likely to return goods.
Refusal in Cash On Delivery
This situation occurs mostly in the case of e-commerce sales. Most companies that sell only try to woo customers by allowing them to pay on delivery. The reasoning behind this arrangement is that the customer may want to see the goods first before paying for them. However, some of the customers decline to pay and therefore, the item has to be shipped back to the company. This could happen immediately or after a few days depending on the nature of the goods in question.
Returning the Unsold Goods
Some large companies distribute products down a supply chain to retailers who are supposed to find customers. When these goods reach the retail stores, they are not automatically sold. Some of them will find buyers, but others will remain unsold. The retailer may feel that the chance of selling the remaining stock is minimal and therefore, he will decide to return it to the company. Such goods should be checked to verify if they are still in an acceptable state. Most of the time, the manufacturers will send their staffs to check a few things before accepting these goods.
Returning Products After A Demonstration
In the case of launching new products, the manufacturer will want to demonstrate to the customers the advantages of buying it. It leads to the dispatch of sales representatives who are supposed to make presentations and convince people to buy the product. It could be a bulk product such as a car or just a small gadget. Nevertheless, there will come a time when the presentation period ends, and so, the products should be transported back to the manufacturer. People seldom sell the presentation products because they may still want to demonstrate to other potential customers. When they find an interested client, they will direct him to the company to buy it.
You may also want to return the product to the company because you want to change the packaging, add more value, or include something that will appeal to the customers. No matter the reason for the reverse, you have to ensure that the entire process is managed professionally. A few mistakes in the logistics and your company will be left counting huge losses. However, when you have the right systems and knowledge about reversals, nothing will be too difficult for you or your staffs.